Changelog
Follow up on the latest improvements and updates.
RSS
Our new version of the Techrodactyl browser extension v0.2.2 now adds a hyperlink to xero. When viewing an invoice in syncro, you can now just click the "Xero" image to open that invoice in xero. 
new
Frontend
Introducing Syncro Colours
You can now colourise your ticket list by status or priority for easy visibility into your ticket list.
To set this up:
- Choose your colours directly form your Techrodactyl Dashboards settings page *https://<yourtenant>*
- Update your Techrodactyl browser extension to the latest version (0.2 which should be dropping on the store any minute)
- Choose your preferences in the browser settings
These colour options depend on version 0.2 of the browser extension to be installed. This will appear publically in the chrome/edge app store in the next 24-48 hours.
https://chromewebstore.google.com/detail/techrodactyl-extension/bpjalbgolkeicbbaafipchjjfcediohl
fixed
Backend
[hotfix] Some data not updating
We have been made aware of an issue where some data is not being updated on dashboards which is affecting several things including calendars and timer entries.
We have identified the root cause of this, it appears that some of the column names and functionality of the ticket timers syncro API have changed.
We have pushed a fix for this and your data should start working again very soon if not already.
We have recently been made aware of an issue affecting tenants from updating with new data. This may have been affecting tenants for up to 24 hours.
It has now been resolve
new
improved
fixed
v0.1.236
New Features
-Calendar Progress Bars
Added daily progress bars to the calendar view
-Calendar Filters
Added additional filtering options to the calendar view
-Calendar - Additional Resolved Statuses
Added support for alternative "resolved" statuses
-Calendar - Dim Other Tickets
You can now hover over calendar entries, and all entries for that ticket will remain fill color, and other entries will dim in color.
Useful to identify tickets that have been worked on multiple times or by several technicians in 1 day.
-Barchart - Style Changes
Style changes for bar chart panels to increase readability and functionality
-Backend Changes
Improved API efficiency for Syncro API calls
-Rename and Copy Dashboards
Added functionality to rename and/or copy existing dashboards.
-Added panel footers and KB links
Added panel footers that can be enabled to provide additional information
Bugfixes
-Timer entries
Fixed a bug where some timer entries that were 24/72 hours old would be deleted.
-New User & Password Reset
Properly fixed a problem when new users wouldn't be able to accept their invitation to log in.
-Initial Sync for New Tenants
Resolved an issue for new tenants where some information could take up to 24 hours to sync.
Fixed some responsive issues
Fixed a minor responsive design bug on the home page
Permissions page error
Fixed issue where dashboard permissions in a user view would sometimes be duplicated.
We recently fixed an issue where some tenants couldn't invite new users or reset passwords. The hotfix for this is being applied to tenants now.
There was an issue where timezones were not correctly being applied to ticket timers, which was affecting calendar, time logged today and other counters. This has been resolved.
new
improved
fixed
v0.1.190
New Features
- BACKUP- Added backup download functionality for admins via settings.
- AGENT COLLISION- Added Chrome/Edge extension to support agent collision notifications.
Frontend Changes
- Redesigned permissions page
- Added confirmation dialogue when permissions changed
- Resolved bug where settings page would occasionally not populate
- Added legend to calendar view
- [fix] Hide customers with empty names from search screen
- Allow admins to reset passwords
- General system stability improvements to enhance the user's experience
Backend Changes
- Improved API efficiency for Syncro API calls
Added new panels
- Turnover over time- Past 24 monthsShows total invoices per month over the past 12 months
- Upcoming Appointments panelShows a list of upcoming appointments
- Tickets Resolved (7 Days) panelShows a list of tickets resolved in the past 7 days
improved
AU nodes moved to faster servers
The AU server nodes have been moved to faster servers due to overloaded nodes. Performance should now be increased.
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