Assigned tickets per tech
complete
Jamie Patch
complete
Two new panels have been created. "All Tickets" which simply shows all unresolved tickets assigned to each tech. And "All Tickets (Active)" which shows all "Active" tickets assigned per technician. You can change which statuses are considered "Active" in the settings section of your login.
These panels may take up to 48 hours to appear in all tenants.
Jamie Patch
planned
There are already two panels which can do this called
All Tickets (Status) and All Tickets (Priority) which will show the distribution of tickets per technician.
I can see how it would also be useful just to have a table and bar chart and perhaps a pie chart just simply showing tickets per tech without further breakdown, we will implement this.